Standard returns policy

Our standard returns policy for items bought is 14 days. This applies to online purchases, except in the case of sale items, which you have 7 days to return from the date of parcel received.

If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund.

If you have an issue with the quality of a product purchased from us, please reach out to us at thechalkhome@gmail.com or theorangelamppost@gmail.com

Please note that, unless they are faulty, personalised items cannot be returned. If you have an issue with the quality of a personalised item purchased from us, please reach out to us at thechalkhome@gmail.com or theorangelamppost@gmail.com

Sale Returns Policy

Our returns policy for sale items bought online is 14 days.

Paperless Returns

In case of return do reach out to us at thechalkhome@gmail.com or theorangelamppost@gmail.com with the reason of the return and we will come back to you with the return label.

Please include your name and order number for us to process your refund